Refund policy

Returns/Exchanges

While we obviously want you to be happy with your purchase, we don’t typically offer refunds for purchases. The very nature of this business, in which we offer products that are brand new and inspected, dictates this policy. To be sure, customer dissatisfaction doesn't happen often -- in fact any kind of customer dissatisfaction is -- fortunately -- a rarity as we take great care to make sure our merchandise is exactly as described prior to leaving our facility -- that it is -- as a general rule -- simply cost prohibitive to refund or exchange  purchases. 

That being said, we do want you to be happy, and will certainly investigate if you are unhappy for any reason with any of our products. We may request you send us photos of the damaged item(s) to help us in our investigation. Also, we know very well what it like to be on the other end of these types of discussions, so we are not oblivious to the fact that sometimes "stuff" happens. We always try to see things from both sides.

We do insist that you contact us before returning any purchase. Not contacting us ahead of a return may result in lengthy delays in investigating your claim. Additionally, should you later decide you want the item(s) in question returned to you, unauthorized returns will once again be charged for shipping.

Note that even if we do preapprove a return, and upon our inspection, the item is not in its original condition, is damaged or missing parts for reasons not due to our error, will receive zero consideration.

Any claim that is initiated more than 30 days after delivery will not be considered.

Once your approved return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your claim, or an estimate of when that determination will occur.

If your claim is approved, then your refund/exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a number of days which many vary depending on the card issuer.

Late or missing refunds (if applicable)

If you haven’t received a refund, first check your original method of payment account again. Next, contact your original method of payment company, as it may take some time before your refund is officially posted.

If you’ve done all of the above and still have not received your refund yet, please contact us at info@jeffstreasurechest.com.

Only regular priced items may be refunded, unfortunately "as-is" items cannot be considered.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jeffstreasurechest.com and we'll investigate. Again, we may request you send us photos of the damaged item(s).

You will be responsible for paying for your own shipping costs for returning your item if consent to do so is given. Shipping costs are non-refundable.

If it happens that you are returning a preapproved item, you should consider using a trackable shipping service or purchasing shipping insurance. It's as much for your protection as ours, since -- although rare -- shipments can be damaged during transit. A tracking number reduces the risk on both sides of the equation.